Privacy Policy

At ECGC, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our mobile application ("App"). By using the App, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information

• Name, email address, phone number, and other contact details when you create an account.
• Vehicle and property details for insurance purposes.
• Documents you upload for verification or claim purposes.

1.2 Device Information

• Camera Access: To allow you to take pictures of documents for uploading to ECGC.
• Location Access: To enable insurance delivery services if you opt for delivery.
• Storage Access: To enable you to upload documents and store app-related files.
• Internet Access: To connect to our servers for account creation, insurance purchases, and document submission.

2. How We Use Your Information

We use your information to:

• Facilitate account creation and authentication.
• Process insurance applications and purchases.
• Verify your identity through document uploads.
• Deliver insurance documents and services to your location (if opted).
• Communicate with you regarding your insurance policies or claims.
• Improve our services and user experience.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:

• With ECGC Employees: For processing your insurance requests.
• With Authorized Service Providers: To assist with insurance deliveries or claims processing.
• To Comply with Legal Obligations: When required by law or legal processes.

4. Data Retention

We retain your data for as long as necessary to provide our services and comply with legal obligations. You may request data deletion by contacting us at [email protected].

5. Security

We implement industry-standard measures to protect your data against unauthorized access, alteration, or destruction. However, no data transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access and review your data.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, subject to legal or contractual obligations.
• Withdraw consent for data processing where applicable.

To exercise these rights, contact us at [email protected].

7. Permissions Explanation

• Camera Access: To capture photos of required documents for insurance applications and claims.
• Location Access: To determine your location for delivering insurance services if opted.
• Storage Access: To enable uploading and storing of required documents within the App.
• Internet Access: To ensure the App can communicate with ECGC servers for real-time processing.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. You will be notified of any significant changes through the App or other communication channels.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

ECGC Support Team
Email: [email protected]
Phone: +263 242 745 452